Terms & Conditions re Date Changes and Cancellations:

Courses need to be paid for in advance in order to reserve days and places.

Classes and courses are non-refundable and cannot be cancelled under all circumstances. There is flexibility if you need to change the date. Minimum notice needed for date-changes:

• Individual hourly coaching (under 3 hours): 48 hours notice
• Individual half or full day course: one week's notice
• 2 day course (whether consecutive days or not): 2 weeks notice
• 3 day course (whether consecutive days or not): 3 weeks notice
• Courses longer than three full days require a month's notice.

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• If you have booked an in-person class and find you need to be elsewhere in the country or abroad, then it is always possible for us to do an online video-call class instead on the same day. The rate will be the same as the course you booked.

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•  If I have already committed to your course then I will have kept the time free and turned away other clients -hence lost revenue when clients cancel last minute. We will also have spent time tailoring a course for you in advance. In the case of last-minute cancellations, the trainer will also have travelled to the workshop venue and prepared the room, refreshments and materials/equipment. In many cases we will have also booked, and paid for, the venue (/meeting room in which we do the training).

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• ​Group courses: 2 weeks notice per individual. If you give enough notice and, if possible, I will book you on the next group course -(dependent on a group attending).​​​ Alternatively you may be given individual 121 training time instead. For entire group booking cancellations / deferrals, please give one months' notice. 
  

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• Please note: if you are booking your class, or course, last-minute and so you could never fulfil the notice period required, then please be sure of the dates you are booking as the same T & C's /notice periods apply. Thank you.